| Airlines | Airports |
(updated: 27-02-2017)
Cancellations of bookings on Air Costa shall be made at least 2 hours before departure time and the charges for cancellation are as per following table:
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Like other airlines, Air Costa also reserves the right to reschedule, cancel, delay, divert, postpone or terminate the flights when these are reasonably justified as per the circumstances beyond its control, or for reason of safety or for commercial reasons.
If there has been delay, rescheduling or cancellation of the flight after 3 hours of scheduled departure, the passengers have the right to either ask for refund or have the credit for future flight. There is a third option of booking an alternative flight of Air Costa provided there is availability of seats.
In cases where the passenger is flying on connecting flights of the carrier, and when the subsequent part of the flight of Air Costa is cancelled, passenger can either choose either of the following options:
Stay at transit point and be re-booked on alternative Air Costa flight, or
Remain at transit station and seek refund of the part of journey not flown, or
Return to point of origin and receive refund, or credit for future travel or re-book an alternative flight.
In cases of denied boarding, Air Costa will strive to provide full refund or fly passenger on next available flight. As a policy, Air Costa does not overbook its flights but there might be situations when this become unavoidable.
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Durga Ram Dewasi
Posted on 02-Aug-2017Admin Reply :
Please contact whosoever booked tickets.
Durga Ram Dewasi
Posted on 31-Jul-2017Admin Reply :
Refunds shall be sought from the agency which booked tickets.
E RAJASEKHAR
Posted on 01-Mar-2017Admin Reply :
We request you to contact the airline since the refunds information is not provided to the third parties like us.
haritha
Posted on 18-Feb-2017Admin Reply :
Please do so online on the website of airline if you have booked with it. Else, please contact their customer service.
pjain
Posted on 07-Feb-2017Admin Reply :
This information would not be told to us by the airline. It will be told to passenger directly.
M. Suresh Kumar
Posted on 14-Nov-2016Admin Reply :
you shall get in touch with the agency which booked ticket or the airline in order to know refunds status. Please raise a formal request for refunds with them.
Ramesh
Posted on 09-Oct-2016Admin Reply :
Thanks for the genuine feedback. We are not related to any airline at this stage.
priya
Posted on 18-Sep-2016Admin Reply :
You will be required to cancel the ticket and book again. Please call the airline to seek assistance.
Ujjwala
Posted on 15-Sep-2016Admin Reply :
Cancellation fee would be charged. These are Rs 1500. Please enquire about the other charges from the airline since they will not tell us.
Apurva
Posted on 14-Sep-2016Admin Reply :
If it is a refundable ticket, you will get the refunds after deduction of cancellation charges.
P L Shankaranarayana Rao
Posted on 01-Sep-2016Admin Reply :
In that scenario, please contact the airline customer service.
Shabber
Posted on 25-Aug-2016Admin Reply :
Please contact the person who booked the ticket.
Hariomprakash Rao.a
Posted on 23-Aug-2016Admin Reply :
Please contact the concern which booked the ticket.
B Ramesh
Posted on 17-Aug-2016Admin Reply :
Sorry, we can not help you in this respect. You will have to contact the person whom you booked tickets with.
srikanth reddy RV
Posted on 30-Jul-2016Admin Reply :
Only the agency which booked ticket shall cancel the same. Please contact the person or agency which booked ticket.
muniraj kumar
Posted on 28-Jul-2016Admin Reply :
Sai bikash Patnaik
Posted on 07-Jul-2016Admin Reply :
yes, it can be rescheduled. You can do it yourself by using Manage My Booking facility or calling up airline customer service and asking to do the needful.
Rajat Sharma
Posted on 01-Jul-2016Admin Reply :
You will have to raise a formal request for the same. IF already done, you shall ideally get the refund in 7-10 days time. If you do not get in this period, it is better to contact the airline again.
Vino
Posted on 10-Jun-2016Admin Reply :
Your question is not clear to us.
rajesh govani
Posted on 15-Apr-2016Admin Reply :
Please speak to the airline or the agent which booked the ticket. Your matter will be resolved by them only.
PBR Varma
Posted on 12-Apr-2016Admin Reply :
WE do not provide ticketing yet. So, there is no way that you could have booked ticket with us. This facility will be provided about 3 months from now.
bankatlal indoria
Posted on 27-Feb-2016Admin Reply :
pls contact airline or agent which booked ticket and raise a formal request for refund by quoting your PNR no.
D.MAHENDRA
Posted on 25-Feb-2016Admin Reply :
You need to contact the travel agent or the airline directly, whosoever booked the tickets for you. We are not related to airlines. Please speak to their customer service representatives at the earlierst.
Maija Zemitis
Posted on 13-Feb-2016Admin Reply :
The agency from which you booked ticket will process this request for you. You can speak to them and can even seek compensation if there was no prior notification on the contact details (email/phone no) from you.
Lalit Bhatnagar
Posted on 08-Dec-2015Admin Reply :
It is MakeMyTrip which owes you the refunds. We are not related to it or to any airline. Further, even the airline will be of no use since ticket has been booked with agency. SO,please raise a formal request, preferably through email, for refunds with the agency which booked tickets.
Dr. Narsimha Reddy
Posted on 29-Nov-2015Admin Reply :
You will have to contact your agent which booked the ticket.
SIVAKUMARAN
Posted on 26-Oct-2015Admin Reply :
This can be done online or speak to them on phone
Vikram singh
Posted on 06-Sep-2015Admin Reply :
If you cancel it before 7 days of departure time, Rs 1500, if cancellation is done between 2-7 days, Rs 2000 and if it is done 2 hrs-2 days before flight then Rs 2250.
ananya agrawal
Posted on 03-Sep-2015Admin Reply :
You can effect the changes to itinerary by logging into your account at Air Costa website. ELse, you will have to call their customer service and request for rescheduling.
afzal
Posted on 24-Aug-2015Admin Reply :
You are entitled to full refunds, save government taxes and charges.
venkateswarlu jagarlapudi
Posted on 17-Aug-2015Admin Reply :
You are requested to contact the entity who booked the ticket for you. Only that entity would be able to process the refunds.
navneet mehrotra
Posted on 05-Aug-2015Admin Reply :
Rs 1500 would be deducted if cancellation is done upto 7 days before departure of flight.
bommana geethamaheswaramma
Posted on 26-Jul-2015Admin Reply :
You will have to provide these details to the agent or airline which booked this flights.
MRS.KalyaniPrakasam
Posted on 20-Jul-2015Admin Reply :
Cancellation has to be done by the same person or entity which booked your ticket.
geethika
Posted on 14-Jul-2015Admin Reply :
Rs 1500 will be deducted and rest would be refunded. For rescheduling, please speak to the agent or air costa directly. It might be possible.
madhusudanreddy g
Posted on 08-Jul-2015Admin Reply :
Refunds can be processed by raising a request with the carrier or with the agent who booked your tickets.
ALEKYA
Posted on 19-Jun-2015Admin Reply :
If you can cancel booking before 6 hours of scheduled departure, a fee of Rs 2250 will be deducted and rest of amount will refunded (barring taxes).
s.sethuramalingam
Posted on 09-Jun-2015Admin Reply :
Whosoever booked your ticket, will be able to provide the answer on how much money will you get back. You will have to put up a refund request with the entity with which you booked tickets. So, please contact the booking entity for this purpose. If you have booked through agent, even the airlines will ask you to contact that person for refunds.