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If you are making use of the carrier’s own booking system then the refunds will be processed within 7 days but when the booking has been done through an agent or online portal, refunds would be processed by them.
As a policy, there is no provision of offering future travel documents in lieu of refund of tickets.
Cancellation of domestic flights within India
In cases of cancellations happening due to forces beyond the control of airlines, the carrier is not under any obligation to pay the compensations or to provide facilities. These conditions also include cancellations attributable to ATC, meteorological conditions, risks of security, strike, etc. These even include external factors such as bird strike, bandh, crew not able to reach due to jams, delays due to offloading or gate no-shows.
It is the duty of Air Vistara to inform the customers who have provided it relevant landline/mobile nos or email ID at least 3 hours prior to the flight departure time. If it fails to communicate the cancellation, passengers are eligible for monetary compensation or refunds of tickets.
Air Vistara Ticket Cancellation and Change in Itinerary Fee is given in following chart:
Change Fee (besides fare difference) | No-Show Fee | Cancellation Fee | ||
Economy | Super Saver | INR 3,500 | Non Ref | INR 4000 |
Saver | INR 3,000 | Non Ref | INR 3,500 | |
Flexi | fare difference | INR 5,000 | INR 2,500 | |
Premium Economy | Saver | INR 3,000 | Non Ref | INR 3,500 |
Flexi | fare difference | INR 5,000 | INR 3,000 | |
Business Class | Saver | INR 3,000 | Non Ref | INR 4,000 |
Flexi | fare difference | INR 5,000 | INR 3,000 |
Monetary compensation is the lower sum of Rs 2000 or ticket price for flights having block time of 1 hr; Rs 3000 or ticket value for block time of 1-2 hours and Rs 4000 or ticket value for more than 2 hours of block time for flights.
Monetary compensation will not be provided when the passenger has not provided the right contact number at the time of making the bookings and only refunds are provided in this case.
Besides compensation, the other options provided are: refund of tickets, flight back to first point of departure and alternate transportation to final destination at the same time or at a future date.
There is also a provision of providing facilities such as meals and refreshments, hotel accommodation and transfers if these are necessary.
Delays in Flight
In case a customer has checked in on time but there is delay is flight of 2, 3 or 4 hours for flights having block time of upto 2.5 hrs, 2.5-5 hrs and of more than 5 hours, then passengers will get only the facilities at the airport. These facilities include meals and refreshments or hotel accommodation, if necessary. However, these facilities will not be provided if the factors causing delay are not in control of the carrier.
Denied Boarding
When the passengers have been denied boarding, the carrier is liable to pay the compensation. Voluntary denied boarding arising out of overbooking of flights would also be met with benefits to the passengers who have volunteered to deboard. In other cases, where the passengers are denied boarding against their own wish, the compensation will be according to the rule mentioned above. However, this compensation will not be payable in cases where passenger is denied boarding due to reasons of failure of observing safety and security rules, under influence of alcohol and drugs, objectionable and offensive behaviour, suffering from infectious or contagious disease, etc.
Copyright © 2017 by Baggage Allowance. Privacy PolicyAll Rights Reserved
Vijay Kumar dhar
Posted on 28-Sep-2022Admin Reply :
You will have to take up this matter with the agency itself. We are an indepent informative website only.
Gottla Bhumesh
Posted on 14-Jul-2020Admin Reply :
The refund information will be given by the entity which booked ticket.
KAMALA KANTA BORAH
Posted on 12-Jul-2020Admin Reply :
For cancellation and refund purposes, you will have to approach the entity which booked tickets for you. This could be airline or agency.
Sandhya Thakur
Posted on 01-Jul-2020Admin Reply :
At first, we are not the airline, nor associated with any airline or agency. We are an informative website only. Second, with respect to the refunds during Covid 19 times, the airlines may not be able to process refunds in time. However, you shall approach the airline or agency whoever booked tickets for you.
VARDA
Posted on 12-Dec-2019Admin Reply :
Government taxes form a small amount of money which you get back when you miss the flight. It can be refunded to you in a week's time or so but do make a formal request for the same by writing an email or over phone.
Raina Sharma
Posted on 29-Nov-2019Admin Reply :
You will have to check this in your ticket fare terms and conditions for exact figures. This depends on which fare ticket you have bought. Economy Flexi ticketed passenger can cancel for free before 3 days from date of departure (thereafter Rs 3000 is cancellation fee). Economy standard passengers are charged Rs 3000 as fee for cancellation irrespective of cancellation time. Economy Lite passengers get only taxes refunded (all amount forfeited). You have to check which one is your ticket.
sk sabir ali
Posted on 04-Nov-2019Admin Reply :
No, there will be no refund.
Ngilyang yaku
Posted on 17-Jun-2019Admin Reply :
It take 10-15 days. But, please make a formal request or enquiry for the same as well.
APARNA MAZUMDAR
Posted on 16-Jun-2019Admin Reply :
You can do it online by visiting the Manage My Booking section. Or, you can call the customer support on given number to cancel it. They will tell the amount to be refunded. The airline won't tell the amount to us.
C Manish
Posted on 12-Jun-2019Admin Reply :
Please note that we are not the airline. Please raise a formal request for refunds with the entity which booked tickets (whether airline or agency)
Nitin Gosain
Posted on 16-May-2019Admin Reply :
You can do it on the website of the airline itself under 'My bookings'. Else, you can contact airline customer service for this.
Sivaraman Ganesan
Posted on 25-Sep-2018Admin Reply :
Please note that we are not the airline and are not associated with it in any way. Your claim for compensation shall be put directly to the airline.
Mohanan. P.S.
Posted on 20-Sep-2018Admin Reply :
We are not associated with airline. Please follow up with the airline directly.
Satvinder Bains
Posted on 05-Sep-2018Admin Reply :
Since this happened due to delay in Virgin flight, please contact that airline for any compensation claim.
NAVEEN KUMAR
Posted on 30-Aug-2018Admin Reply :
We are not related to any airline. Therefore, please request refund from the airline directly.
Gurjit Singh Brar
Posted on 16-Aug-2018Admin Reply :
Dear sir, please note that we are an independent website, not related to any airline as such. So, we can not brief you about the status of refund. However, we would suggest that you contact Grievance Officer as per details given on this page: https://www.airvistara.com/trip/contact-us.
You shall also write a formal email to airline requesting for refund, if that has not been done till now.
tushant
Posted on 10-Aug-2017Admin Reply :
You can ask for rescheduling of it from the entity which booked ticket. You might have to pay fare difference, if more, and some charges for rescheduling.
Pankaj tiwari
Posted on 31-Jul-2017Admin Reply :
Please use English medium for communication.
Ravi jaiswal
Posted on 28-Jul-2017Admin Reply :
Need to contact the airline. It shall be able to help you with this.
raju baba ghodechor
Posted on 26-Jul-2017Admin Reply :
Please contact the airline for this matter or whosoever booked tickets
Ankita
Posted on 20-Jul-2017Admin Reply :
For refunds, please raise a formal request with the airline or agency which booked tickets.
Angshuman Borah
Posted on 28-Feb-2017Admin Reply :
You will have to contact the airline or the agency which booked tickets since airline will not part with the refunds information to us. Secondly, you need to check with the airline whether the money was kept in the credit shell which is a facility using which the money is not sent back to the accounts of customer but retained for their future travel. In case that has been done, please ask them to release the same.
Kishore
Posted on 26-Feb-2017Admin Reply :
You will have to contact the airline directly in this respect
Yathindra
Posted on 19-Feb-2017Admin Reply :
Please contact the airline or the agent which booked tickets.
Anju antony
Posted on 16-Feb-2017Admin Reply :
You will have to cancel these. please do so at the earliest. Some ticket cancellation charges would be deducted.
chandramohan
Posted on 15-Feb-2017Admin Reply :
Only airline will tell this. Ticket cancellation charges will surely be deducted but what will be refunded can not be told to us.
umashankar singh
Posted on 15-Feb-2017Admin Reply :
Please use the english language for communication.
akash
Posted on 12-Feb-2017Admin Reply :
This will depend on which ticket you booked and whether that was refundable or not. You shall contact the airline for this purpose since airline will not tell the amount of refund to us.
julian coelho
Posted on 12-Feb-2017Admin Reply :
You will need to cancel and rebook it. Costs would involve deduction of cancellation charge and payment of fare difference if any.
vikash sharma
Posted on 12-Feb-2017Admin Reply :
This can be done by using the Manage Booking section of airline website and changing the dates. Relevant charges would apply.
Aastha
Posted on 08-Feb-2017Admin Reply :
Quantum of refunds would be only through the agency which booked ticket. You will have to ask them.
GOURAV BAID
Posted on 01-Feb-2017Admin Reply :
You will have to speak to airline if this is a minor correction to be done. However, if total name has to be changed, then ticket will have to be cancelled and rebooked.
narendra
Posted on 27-Jan-2017Admin Reply :
Refunds would depend on when the ticket is being cancelled and whether it is actually a refundable ticket. Ticket cancellation charges would apply as given in the content above.
Shikhar Tripathi
Posted on 10-Nov-2016Admin Reply :
You have to speak to the customer care centre of the airline.
Shikhar Tripathi
Posted on 09-Nov-2016Admin Reply :
Please raise a formal request for the same with the airline or the agent whosoever booked the tickets.
arvinder
Posted on 27-Oct-2016Admin Reply :
You can do it using Manage My Booking on Vistara website. You can find the field of 'Manage' in the booking engine on its website.
Harneet Kaur Dhupia
Posted on 19-Oct-2016Admin Reply :
You shall lodge complaint with the airline as well as with the airport authorities (police station)
Vijay Kumar
Posted on 12-Oct-2016Admin Reply :
There is a need to make a formal request for refunds. You can check the status of refunds directly from Vistara, though it will not talk about the figures.
Vijay Kumar
Posted on 11-Oct-2016Admin Reply :
Please speak to the agency which booked the tickets.
PRITAM PATTANAYAK BALIVADA
Posted on 26-Sep-2016Admin Reply :
Please call their customer service and get this done.
Satish Kumar
Posted on 08-Sep-2016Admin Reply :
Please seek help from the agent who booked the ticket. This is a agency ticket.
Nawab
Posted on 06-Sep-2016Admin Reply :
Please use Manage by booking or call the airline at customer service for this purpose.
Anoop
Posted on 11-Aug-2016Admin Reply :
please get in touch with the entity which booked the ticket
Habeeb koruhajige
Posted on 09-Aug-2016Admin Reply :
PLease do so online on the website of the airline, if you have booked tickets with it. Else, pls ask the agency for doing it.
Sunildatta Rasal
Posted on 23-Jul-2016Admin Reply :
Please contact the airline or the agent which booked the ticket for this purpose. Airlines would not divulge these details to us.
Pritam
Posted on 14-Jul-2016Admin Reply :
You will have to book again.
Pritam
Posted on 13-Jul-2016Admin Reply :
These are provided in the content above. PLease make a check for your reference.
Manoj
Posted on 06-Jul-2016Admin Reply :
This can be done online by visiting My Booking on vistara website
jsrao
Posted on 24-Jun-2016Admin Reply :
Sir, this service is provided by airline or travel agent who book tickets. We currently do not provide flight status information
SRINIVAS KASBE
Posted on 27-May-2016Admin Reply :
Please do so online on Vistara website if you booked it from there or ask the agent who booked to cancel it.
Prarthana
Posted on 06-Apr-2016Admin Reply :
This information would be made available to you after verification of certain details. So, please contact the booking agency.
Shaurya Singh
Posted on 05-Apr-2016Admin Reply :
Let us make a few things clear on the onset. We are not a ticketing agency as of now and are neither related to any airline. We only provide information and help to people with respect to their air travel queries. Now, to your question we must say that Goibibo will process refunds to you. You can ask the airline whether refunds have been done on their end or not. You will have to speak to your agency.
Neha
Posted on 24-Feb-2016Admin Reply :
Ticket cancellation has to be done by the same agent who booked it. Please do so by calling their customer support.
ashish mishra
Posted on 11-Jan-2016Admin Reply :
Please do so with the entity with which you booked the ticket.
sarala
Posted on 30-Dec-2015Admin Reply :
You can log into the website of airline to know it or call their customer service.
mohan sharma
Posted on 13-Dec-2015Admin Reply :
Please raise a request with the agency with which you booked the ticket. You shall get it in 7-10 working days.
d surti
Posted on 12-Nov-2015Admin Reply :
You will have to raise a request for refunds. This is best done by calling the entity with whom you booked tickets. They will inform you about the amount of refunds to be granted as well as when and how will you get it.
sukhdeep singh
Posted on 30-Oct-2015Admin Reply :
For refunds related queries, we need to have full information about the PNR ticket so as to seek answers from airline. However, the person or agency which booked your ticket, shall be able to process your request. Have you raised a request for refunds after cancelling your ticket?
Ramesh Kr Baluja
Posted on 15-Oct-2015Admin Reply :
By same date are you referring to same date as on booking or on same date as on flight departure?