Airlines | Airports |
If passenger wants to make changes in his travel itinerary and does it by visiting the contact centre or local offices of the airline, then a Guest Service Fee is to be paid. This fee is given in the fare rules of tickets. And, if this change is sought to be made within 96 hrs of scheduled departure of flight, then a additional 10% charge is levied on Guest Service Fees.
Ticket cancellations done and refunds collected at the contact centres or local offices of the airline attract a Guest Service Fee, which depends on fare rules of you ticket.
When the tickets are cancelled online using Manage My Booking section of the website (this is possible when credit card has been used for this purpose), the refunds are credited to the credit card only within 14 to 30 days. Changes to booking can be done online tilll 2 hours before scheduled departure of flight. Further, the ticket shall have been issued more than 5 days ago.
In case of change of schedule of flight after the issuance of ticket, refunds will be provided to the passengers only when Etihad is not able to fly the alternative flight also on time.
In case of cancellation, not being able to fly on schedule, not being able to stop at the stopover or final destination or cause the missing of subsequent flight, Etihad will:
a. make arrangement to carry you and baggage on another flight (same class) operated by Etihad without any extra cost; or
b. make a refund; or
c. reroute you and your baggage to the destination on another scheduled flight of another carrier ( in same class) or such agreed means of transport. Any difference is fare payable to you will be refunded by the carrier.
Compensation for denied boarding is available on conditions that you have met all check in and boarding guidelines and Etihad is not able to provide the previously confirmed space on the flight.
Involuntary Refunds
In situations where:
a) ticket has been cancelled,
b) flight is not on schedule,
c) failure of carriage due to reasons other than those mention in Conditions of Carriage,
d) fail to stop at an intermediary location, and
e) cause to miss connection flight,
Etihad will pay full fare sum towards refunds if ticket has not been used. And, if ticket has been used partially, then refund shall be of value not less than difference between fare paid and the applicable fare.
Voluntary Refunds
Passengers are also entitled to voluntary refunds. If tickets are not used, then full fare amount has to be refunded. If tickets are used even partially, the difference between fare paid and applicable fare calculated by the airline is to be refunded.
Copyright © 2017 by Baggage Allowance. Privacy PolicyAll Rights Reserved
Itesh Khatwani
Posted on 19-Mar-2023Admin Reply :
Refunds policy is governed by the Fare Conditions of your ticket. Every ticket comes with fare conditions which can be checked at the time of searching the flights or doing the online booking.
Eleonor C Lacap
Posted on 13-Jul-2020Admin Reply :
Please get in touch with the airline.
Heather Chambers
Posted on 02-Jul-2020Admin Reply :
Please get in touch with the airline directly for refunds. The airline will not take up request from us as we are no party to your deal.
MOHSIN RIAZ
Posted on 30-Jun-2020Admin Reply :
The problem is that if airline is not willing to give due to pandemic, there is nothing which you can do except take up the matter with them.
B Sankarakrishnan
Posted on 30-Jun-2020Admin Reply :
It shall be refundable. You need to check details with the airline concerned.
Sabz ali khan
Posted on 29-Jun-2020Admin Reply :
Please get in touch with the airline for this purpose.
Richelle Bliesner
Posted on 17-Jun-2020Admin Reply :
Since tickets are booked with an agent, there is nothing much which can be done if it does not want to refund earlier. However, we do suggest that you speak to airline once though it will be of limited help. You can also use their twitter handle or facebook page for making the enquiry https://twitter.com/etihadhelp , https://www.facebook.com/etihad.airways
SYED ZULFEKHAR MALIK
Posted on 17-Jun-2020Admin Reply :
If you are seeking cancellation or refunds, please seek assistance from the airline or the agency, whoever has booked the ticket for you.
Umar Shahzad Aslam
Posted on 17-Jun-2020Admin Reply :
Please check the Manage My Booking section on the website. You shall be able to do it from there. Else, speak to the local customer service office of the Etihad. They will do the needful.
Candace Sherchan
Posted on 24-Jan-2020Admin Reply :
We can not comment on the amount of refund you will be getting. You will have to check with the airline or the agency, whoever booked the tickets for you. If it was an agency, then you have to approach it.
Rajsree Saj
Posted on 10-Jan-2020Admin Reply :
Please note that we are not the airline. We are an indepdent website, not related to airline in any way. Please check with the airline in this respect.
sandra Ngomah
Posted on 08-Jan-2020Admin Reply :
Please note that we are not the airline, nor associated with it. Please check with the local airline office in this respect.
MAKABENTA FIDEZ PETALLANA
Posted on 06-Jan-2020Admin Reply :
Please contact the Manila office of the Etihad airways. You can contact them on +63 (2) 7792 6044. Operation hours (local time): 0800 - 1630 (Mon - Fri). You can also get in touch with the airline using its twitter, facebook accounts/handles https://twitter.com/etihadhelp, https://www.facebook.com/etihad.airways.
Pretty philip
Posted on 04-Jan-2020Admin Reply :
You can write a formal email or speak to customer service agent of the airline. It takes a few days for money to be credited to your account.
Anil Katakam
Posted on 03-Dec-2019Admin Reply :
If airline failed to inform you about it in advance by taking all reasonable measures expected of it, then you can claim refunds. IF the new time does not suit you, even then you can claim refunds.
Harsha Dalal
Posted on 22-Nov-2019Admin Reply :
If you had checked in but could not board the plane, there is little for the airline to refund you but still we would suggest you to get in touch with the airline for this.
Almina Michael
Posted on 10-Nov-2019Admin Reply :
If it is a gate no show, there will not be refunds. Every airline wants you to cancel the ticket by a certain time before the flight departure time to get refunds on a refundable ticket and if this is not done, it leads to forfeiture of the whole amount. Please check with the airline directly about your case.
Vidura maduranga
Posted on 01-Aug-2019Admin Reply :
PLease note that we are not the airline, neither an agency. Please contact the agent who booked the tickets for you.
ARFAT S DHUNKARE
Posted on 17-Jul-2019Admin Reply :
If ticket is booked with agency, you have to approach it for refunds not the airline. If ticket is booked with airline, you can contact the airline for refunds using their call center numbers.
nithya
Posted on 13-Jul-2019Admin Reply :
Yes, that is right. Except for some government taxes, the whole amount would be forfeited.
Naiya
Posted on 27-Jun-2019Admin Reply :
Yes, it is possible to change the date of return journey. The amount we can not tell because it depends on a number of factors and you will have to approach airline for this.
Joseph
Posted on 26-Jun-2019Admin Reply :
Refunds are given by whoever booked the tickets. Please approach the agency or airline which booked the ticket.
Faheem
Posted on 21-Jun-2019Admin Reply :
No ticket is fully refundable. Refunds depend on ticket conditions. Please check directly with the airline or agency with which you want to book tickets.
Praveen
Posted on 20-Jun-2019Admin Reply :
Please do so online or by calling the customer service of the airlire or the agency where you have booked the tickets.
Huseyn Hajyev
Posted on 16-Jun-2019Admin Reply :
We do not think the preferential seating charges or addition baggage purchase charges would be refundable.
ASHOK KUMAR
Posted on 11-Jun-2019Admin Reply :
You have to contact the airline or the agency which booked flights for you. We can not do it from our end. We are not the airline but an independent website.
Jumoke
Posted on 06-Jun-2019Admin Reply :
It is possible to change itinerary but it will involve payment of charges. PLeae get in touch with airline local office for the cost of these changes.
Nanda Pattar
Posted on 01-Jun-2019Admin Reply :
This shall be mentioned in the terms and conditions of your fare type. Please check your ticket. Most of the time, you do get the refunds provided the ticket is not heavily discounted promotional fare of the airline. Refunds, if eligible, would be given after deducting the cancellation fees.
Tamoor
Posted on 31-May-2019Admin Reply :
Please contact whoever booked your tickets. Refunds are to be given by whoever booked tickets. We are not the airline
Rohan Wadke
Posted on 30-May-2019Admin Reply :
You have to check this with the airline local office.
Naveen Kumar P M
Posted on 29-May-2019Admin Reply :
Whether you will get refunds or not will depend on terms and conditions of ticket. Please check with agency on the amount you can get.
ramjan mohammed
Posted on 28-May-2019Admin Reply :
Please get in touch with the airline or the agency, whoever booked your ticket. Please raise a formal request for refunds with the entity which booked tickets.
Kim
Posted on 28-May-2019Admin Reply :
Being present itself is not sufficient as you are required to be present with proper travel documents. Please get in touch with the airline in this respect. Only it will be able to guide you in this respect.
Suranjana Sanyal
Posted on 28-Dec-2018Admin Reply :
You have the option of seeking it.
Suranjana Sanyal
Posted on 28-Dec-2018Admin Reply :
Partial refunds can be received.
Jinoob
Posted on 30-Nov-2018Admin Reply :
The amount of refund is never told a third party. So, if booked from agency, it will tell you the refund. Not even the airline will tell you refundable amount if ticket is booked by agency.
Moheem khan
Posted on 07-Oct-2018Admin Reply :
If it is a case of No Show, most of the amount will be forfeited.
Zafar Ali
Posted on 13-Sep-2018Admin Reply :
Yes, you can do both.
GURJEET SINGH
Posted on 12-Sep-2018Admin Reply :
Unfortunately, we can not help in this respect. You will have to contact whoever booked tickets for you, airline or agency.
shahnaz huma
Posted on 08-Sep-2018Admin Reply :
Please note that we are not Etihad airline and are neither associated with it. Please get in touch with the airline at www.etihad.com for details on refunds and speak to their customer service department.
vineeth
Posted on 07-Sep-2018Admin Reply :
You shall contact the entity where you booked tickets
niecel
Posted on 31-Aug-2018Admin Reply :
You shall pursue this with the airline. You have let a long time pass away.
insha
Posted on 26-Aug-2018Admin Reply :
Only airlines can tell where the plane will land.
Gowthamachandran
Posted on 25-Aug-2018Admin Reply :
We believe that you shall contact the airline local office in Astana for details on policy. Online, this is provided here https://www.etihad.com/en/legal/conditions-of-carriage/ but this might not be adequate to resolve your issue. Here the airline mentions that it can provide alternative flights to same destination but does not talk about what will happen if the destination is changed. Return tickets can be cancelled at your end. The only point is that the amount of refund would be less as both airline and agency will deduct their charges, if you cancel it.
RANA MUHAMMAD AMIR ALTAF
Posted on 22-Aug-2018Admin Reply :
You can cancel a booking online using Manage My Booking section of website on condition that ticket has been booked with a credit card and from Global Contact Center, website or mobile application of the airline.
venu
Posted on 18-Aug-2018Admin Reply :
IT can be cancelled online on the website of the airline.
james dickson
Posted on 12-Aug-2018Admin Reply :
Receiving refund would depend on type of ticket (fare option) booked. Airline will deduct its cancellation charges and surely refund the rest of sum. This can be done online using Manage My Booking section and selecting “Cancel and Refund” option. It will take about 14 to 30 working days for refund to reflect in your card.
Cathaoir
Posted on 02-Aug-2018Admin Reply :
Refunds will depend on what ticket has been booked, whether booked from airline directly or through agency, and even on route of travel. So, please contact whoever booked the ticket for you.
Hany Fayek
Posted on 01-Aug-2018Admin Reply :
Refunds depend on a number of factors. Please seek this information for your itinerary directly from the airline or the ticketing agent who booked the tickets. Even if we ask them after getting the information of itinerary from you, they will not tell us (being a third party). Therefore, this has to be done at your end.
JOSEPH PAULOSE
Posted on 01-Aug-2018Admin Reply :
Whether refunds are to be given out or not depends on what ticket has been booked and many others. Please contact the airline or the ticketing agent from where the tickets were booked.
Mohammed Rabbani pasha
Posted on 10-Aug-2017Admin Reply :
Please pursue it with the airline. We are not the airline and you have not booked ticket with us.
shahmeer
Posted on 08-Aug-2017Admin Reply :
Please seek compensation directly from the airline.
mohamed younus
Posted on 07-Aug-2017Admin Reply :
WE will not be able to tell this because we did not booked your ticket.
Mohammad Umar Farooque
Posted on 04-Aug-2017Admin Reply :
Tickets can be cancelled but the charges of cancellation and refunded amount would be known only from the agent.
shaheen kee hermosilla
Posted on 02-Aug-2017Admin Reply :
It does take time for refunds to process. You are required to initial process and many time you have to follow up but it is your money which is at stake.
LINCY MARIAM THOMAS
Posted on 29-Jul-2017Admin Reply :
In this matter, we would not be able to help you because only the entity which books ticket is able to say anything on it.
Amani
Posted on 17-Jul-2017Admin Reply :
Please make use of this form: https://www.etihad.com/en-in/about-us/contact-us/feedback/
Bojja Mounica
Posted on 26-Feb-2017Admin Reply :
If you booked ticket on airline website, you can do teh cancellation online on airline website. Else, you can call the customer service for the same.
Majanu Thomas
Posted on 24-Feb-2017Admin Reply :
You credit card account will get the refunds balance.
Afroz Khan
Posted on 15-Feb-2017Admin Reply :
If you want to get the refunds, it is better to do so as soon as possible and do not wait for the year to be complete.
MUHAMED/MOOLAMKANNAMPARAMBILSALAMU
Posted on 14-Feb-2017Admin Reply :
PLease contact the airline or the agency which booked the tickets. Airline will not give this information to any other person.
Aneesh rahim
Posted on 09-Feb-2017Admin Reply :
You will have to contact the person or entity from whom you booked ticket.
Aneesh rahim
Posted on 09-Feb-2017Admin Reply :
Please contact the person or company which booked ticket for you.
Prakash K
Posted on 16-Aug-2016Admin Reply :
You are requested to approach the agent for this purpose since airlines will not disclose how much of deductions was made as the agent is involved in between.
Sharat singh
Posted on 04-Jul-2016Admin Reply :
It seems that you did not meet the requirements of Visa. Your agent shall have told and completed Visa requirements before booking tickets. Nothing much can be done by us since refunds are in hand of ticketing agent.