Airlines | Airports |
Depending on which fare class you have booked, flydubai will charge a fee for changing the itinerary and also for cancellation of the flights.
The following table summarises the different charges and fees for changes to itinerary and no show cases.
The charges are mentioned for the following:
Up to 24 hours before departure | Within 24 hours before departure | |
Pay to change | Fare Difference + AED 150 per person, per flight. | Refund of applicable taxes only. Change fee is 100% of the flight fare plus the fare of the rebooked flight. |
Free to change | Fare Difference | Fare Difference,plus a fee of AED 365 per person, per flight. |
Special offer | Fare Difference + AED 150 per person, per flight. | Refund of applicable taxes only. Change fee is 100% of the flight fare plus the fare of the rebooked flight. |
Business Class | Fare Difference. No fees apply for changes made before departure. | Fare Difference to be paid. No fees apply for changes. made before departure. |
No Show | |
Pay to change | Refund of applicable taxes only, as flydubai voucher. No changes are permitted |
Free to change | A fee of AED 365 per person, per flight + fare difference up to 96 hours after departure. Refund of applicable taxes only, as flydubai voucher. |
Special offer | Refund of applicable taxes only, as flydubai voucher. No changes are permitted. |
Business Class | A fee of AED 365 per person, per flight + fare difference up to 96 hours after departure. Refund of applicable taxes only, as flydubai voucher. |
Charges for cancelling flight tickets up to and within 24 hours of scheduled departure time of flight are given below:
Full Cancellation | Partial Cancellation | |||
Up to 24 hours before departure | within 24 hours before departure | up to 24 hours before departure | within 24 hours before departure | |
Pay to Change | A flydubai voucher will be issued less an AED 200 per person, per flight | 100% of flight fare. Refund of applicable taxes only, as flydubai voucher. | A flydubai voucher will be issued less an AED 200 fee per person, per flight+ Fare difference | 100% of flight fare. Refund of applicable taxes only, as flydubai voucher. |
Free to Change | A flydubai voucher will be issued less an AED 200 per person, per flight | A flydubai voucher will be issued less AED 365 per person, per flight | A flydubai voucher will be issued less an AED 200 fee per person, per flight+ Fare difference | A flydubai voucher will be issued less an AED 365 per person, per flight plus any difference in the fare |
Special Offer | A flydubai voucher will be issued less an AED 200 per person, per flight | 100% of flight fare. Refund of applicable taxes only, as flydubai voucher. | A flydubai voucher will be issued less an AED 200 fee per person, per flight+ Fare difference | 100% of flight fare. Refund of applicable taxes only, as flydubai voucher |
Business Class | A flydubai voucher will be issued less an AED 200 per person, per flight | A flydubai voucher will be issued less AED 200 per person, per flight | A flydubai voucher will be issued less an AED 200 fee per person, per flight plus any difference in the fare | A flydubai voucher will be issued less an AED 200 fee per person, per flight plus any difference in the fare |
Change in Schedule
In case of change in the schedule of flights, flydubai will provide you information about change using the contact details provided by you. Therefore, it is your duty to provide the right contact details so as to enable ease of communication.
In case the change is not acceptable, you will have to take vouchers of same value.
Compensation for delay
If delay is for less than 3 hours, no compensation or refunds are given
If delay is more than 3 hours, refreshment vouchers are given, and
In case of flight cancellation, you would be rebooked on the next available flight subject to availability of seat and would be allowed to change the date of return journey as well, without additional costs.
Denied Boarding
For being denied boarding facility, you are entitled to travel on the next available flight, get refreshments and appropriate care. You can also get the Vouchers for the value of refunds.
Copyright © 2017 by Baggage Allowance. Privacy PolicyAll Rights Reserved
Sarfaraz Shah
Posted on 14-Jul-2020Admin Reply :
Please note that we are neither the airline nor any agency which provides ticket booking, so we have no role in refunds of Flydubai. Please get in touch with the airline or the agency which booked tickets for you.
waseem
Posted on 09-Jul-2020Admin Reply :
No cash refunds in our knowledge.
Mohamed Shabeer
Posted on 21-Jun-2020Admin Reply :
flydubai does not give cash refunds. It provides vouchers instead. Please check with the airline as well.
Zahir Mahmood
Posted on 15-Jun-2020Admin Reply :
They do not offer cash refunds. This is the biggest limitation of flydubai. There is no option but to go for vouchers if you want to get money back.
ANNET NABUKENYA
Posted on 11-Dec-2019Admin Reply :
Please mention the route and cabin class you are flying.
nikhil haryani
Posted on 30-Nov-2019Admin Reply :
You have to book afresh.
Faraz Shaikh
Posted on 06-Nov-2019Admin Reply :
Name on air ticket shall be same as given in the Passport. To avoid hassles due to discrepancy in names, please contact the airline directly.
Mir Murtaza Khan
Posted on 25-Jul-2019Admin Reply :
Since you were late to board, you are not entitled to refunds. Please get in touch with the airline in this respect.
Abi
Posted on 18-Jul-2019Admin Reply :
We do not think this is possible. Please check with the local office of flydubai for confirmation.
Junaid
Posted on 12-Jul-2019Admin Reply :
Cancellation can be done online or through call but the refunds will not be provided in money terms. You will get vouchers of the refund amount which can be used for future travel on the airline.
khan
Posted on 11-Jul-2019Admin Reply :
This is not allowed.
muhammad zahoor
Posted on 22-Jun-2019Admin Reply :
Please contact the airline in this respect.
jabran ul badar kayani
Posted on 20-Jun-2019Admin Reply :
You have to get in touch with the airline for this.
sujan thapa
Posted on 06-Jun-2019Admin Reply :
flydubai offers travel vouchers in lieu of refunds money.
Wasim
Posted on 06-May-2019Admin Reply :
Refund amount will be told by the entity whichi booked the flight. flydubai does not credit into your account but offers travel vouchers.
Egidijus
Posted on 28-Dec-2018Admin Reply :
We do not think that flydubai will provide compensation in monetary terms. Please confirm with the airline directly.
azadali
Posted on 22-Dec-2018Admin Reply :
Unfortunately this can not be done. However, you can still speak to airline in this respect. This is one of the most awkward provisions of flydubai and has been facing criticism from different quarters.
Ahmed Khokhar
Posted on 14-Dec-2018Admin Reply :
Yes, you can go for the partial cancellation of the ticket. Refunds will be done on the basis of your ticket terms. You can speak to the airline or the ticketing agency (if booked tickets with agency) for this matter. flydubai does not refund money, instead it issues the travel vouchers for future date.
Mitala Timothy
Posted on 09-Dec-2018Admin Reply :
It will be invalid because you would not have advised the airline about your intention of not using the unused part of the itinerary before the closure of check-in or closure of boarding gate.
Wasim
Posted on 06-Dec-2018Admin Reply :
Refunds are generally issued by way of future travel vouchers by flydubai .However, if yours is the case of No Show, it will be very less sum that you will get back. This is one of the major drawbacks of flying with flydubai.
Rizwan Ali Khan
Posted on 08-Oct-2018Admin Reply :
Please contact the airline in this respect.
Zohair Mehdi
Posted on 28-Sep-2018Admin Reply :
Sorry, we answered for another airline. flydubai is not expected to offer any refunds. At best, it will provide flight vouchers for travel on future date.
Bello Abdulmalik
Posted on 17-Sep-2018Admin Reply :
You have to report the matter to airline and might even need to be escalated to higher level.
Rezaee, Safar Ali
Posted on 16-Sep-2018Admin Reply :
First, we are not flydubai and are not associated with it. If you cancel tickets and reboiok, then cancellation charges would be deducated if tickets are refundable. It pays refunds in terms of travel vouchers for future date. Alternatively, you can change the itinerary if cancellation is not needed.
AANANDSUNDAR ARUMUGAM
Posted on 10-Sep-2018Admin Reply :
You have to contact the airline only and register a complaint. Else, seek judicial remedy.
Renato Torres
Posted on 06-Sep-2018Admin Reply :
Please note that the refunds are to be given by whosoever booked the tickets. If this was flydubai, it is the airline which will give refunds. However, flydubai offers travel vouchers for future travel instead of refunds. So, you are not likely to get cash or credit into account.
Also, please note that we are not associated with any airline. So, you have to contact the airline itself at its contact number.
Nitin Chhetri
Posted on 05-Sep-2018Admin Reply :
flydubai offers travel vouchers as refunds for tickets.
Moses Mwanga
Posted on 05-Sep-2018Admin Reply :
Yes, it is given for any unused part of ticket as well.
Jabir Farook
Posted on 02-Sep-2018Admin Reply :
flydubai provides refunds by way of vouchers. So, any flight booked with it or change in itinerary will have same consequence. To know amount of refund for which you will get vouchers, please contact the airline. You can check the fees for flight change or ticket cancellation here: http://www.baggage-allowance.info/flydubai-refunds
RENATO TORRES
Posted on 31-Aug-2018Admin Reply :
It is unfortunate that you had this experience. flydubai offer vouchers in place of refunds. We are not related to any airline in anyway. In that respect, we are quite independent. And, for your refund request, you will have to follow up with the airline on which ticket was booked.
Tushar Malhotra
Posted on 23-Aug-2018Admin Reply :
flydubai offers vouchers in place of refunds.
Barbara
Posted on 21-Aug-2018Admin Reply :
You can do so online, at reservation centers or by call
Latipha
Posted on 20-Aug-2018Admin Reply :
You seem to be late for checking in. It looks a case of No Show. Please get in touch with the airline.
Asintha
Posted on 16-Aug-2018Admin Reply :
Yes, it can be used. Vouchers shall be used within 6 months.
Harun lal
Posted on 09-Aug-2018Admin Reply :
The exact refund amount will not be told to us by the airline. Second, flydubai issues travel vouchers for future travel as refund.
Elia
Posted on 09-Aug-2018Admin Reply :
You are entitled to a compensation of USD 50 per day for max 3 days, totalling USD 150. However, you will get it in the form of flydubai vouchers
Kamran
Posted on 05-Aug-2018Admin Reply :
The charges are given in the chart provided on this page http://www.baggage-allowance.info/flydubai-refunds. These depend on your booking class and how much time before the flight the change is to be done.
BIJOUX MASUA
Posted on 12-Aug-2017Admin Reply :
PLease contact the airline. You did not book with us.
Nimesha
Posted on 09-Aug-2017Admin Reply :
Please use services of agency or airline where you have booked tickets.
Asad
Posted on 06-Aug-2017Admin Reply :
You have to get it from the airline. It will only issue Vouchers for future travel.
sharmila
Posted on 06-Aug-2017Admin Reply :
flydubai only offers vouchers for future travel date.
kaleem khan
Posted on 05-Aug-2017Admin Reply :
Please contact the agency which issued ticket. We are not flydubai and we are not related to it.
akhil
Posted on 03-Aug-2017Admin Reply :
Need to contact the airline or the agency for it.
Vivek Kumar
Posted on 01-Aug-2017Admin Reply :
flydubai does not offer cash refunds on ticket cancellations. It offers vouchers for future travel.
Arjun Prasad
Posted on 31-Jul-2017Admin Reply :
There can be an issue at the time of check in at airport. PLease contact airline for change of name.
shaik arifulla
Posted on 24-Jul-2017Admin Reply :
Cancelling flydubai flight entitles you to a future travel voucher and no cash refunds are given
Shahid ali bhatti
Posted on 20-Jul-2017Admin Reply :
Please get in touch with the agency which booked your ticket.
Raja
Posted on 18-Jul-2017Admin Reply :
Please contact the airline directly. We can not help in this respect.
Al Mominul Hosain
Posted on 18-Jul-2017Admin Reply :
If you can cancel the ticket, flydubai will deduct the cancellation fee per person and refunds are also given in the form of vouchers. You are requested to contact the airline office locally and seek either change or cancellation.
safdar nazir
Posted on 16-Jul-2017Admin Reply :
You have to visit the Manage Booking section on the website and then request for date change.
Fatemeh molaei
Posted on 02-Mar-2017Admin Reply :
Since flight was missed, you can request for whatever refunds would be available and book the tickets again.
SUDHIR
Posted on 01-Mar-2017Admin Reply :
This would not be allowed since flydubai restricts using any other person's credit or debit card for travel to or from Bangladesh, Pakistan, Ethiopia, Nepal, Sri Lanka or Sudan
Veronika
Posted on 21-Feb-2017Admin Reply :
We do not think that shall be a problem. Can you show us where is it written or what message was sent to you.
Alishan
Posted on 17-Feb-2017Admin Reply :
Please contact the airline or the agent who booked ticket.
Sikandar jeewan
Posted on 13-Feb-2017Admin Reply :
PLease note that we are not flydubai. You need to contact the airline directly for this purpose.
Eden
Posted on 10-Feb-2017Admin Reply :
Let us make this clear that we are not related to flydubai in any way. We can only answer questions relating to airline matters. But, for refunds, it is the agency which booked tickets that has to be approached. Even airline will not provide refunds information if tickets have been booked by an agent.
Norman
Posted on 09-Feb-2017Admin Reply :
Unfortunately we would not be able to help much in this respect because we are not a ticketing agency. Only flydubai local office would be able to provide you the answer. Please seek their response in this respect.
mohamed junaideen mohamed azhar
Posted on 09-Feb-2017Admin Reply :
flydubai does not offer cash refunds. Instead, it provides flight vouchers for next flight. Please check with your agent and seek refunds, if he is saying so.
sukra raj khadka
Posted on 09-Feb-2017Admin Reply :
flydubai does not offer cash refunds. It gives vouchers for future travel. Also, refunds are taken care of by the agent only if tickets have been booked by it. Please negotiate with the agent only.
sukra raj
Posted on 09-Feb-2017Admin Reply :
We would suggest that you call the local office of flydubai and tell them about your concerns.
Sukra raj khadka
Posted on 07-Feb-2017Admin Reply :
You can change the date of travel. Airline will provide the information about refundable amount to the person who booked tickets.
MD RAFIQUL ISLAM SUMON
Posted on 02-Feb-2017Admin Reply :
This is not possible. Tickets have to be cancelled and then booked afresh.
SAMEER
Posted on 31-Jan-2017Admin Reply :
yes, airline can ask for the debit or credit card which has been used to make the ticket payment. Your friend is required to carry the photocopy of your credit or debit card which he uses to make the payment along with due authorisation stating that this card is yours and has been used by your friend. We would still request you to confirm with the airline local office if there is anything else required.
BOJJA RAKESH
Posted on 28-Jan-2017Admin Reply :
Please speak to airline in this respect. We do not think that airline would be able to accomodate your request on reason of personal injury.
BHAVIN PATEL
Posted on 23-Jan-2017Admin Reply :
Since ticket has been booked with the airline, it is the airline which will provide you the answers.
moulabux
Posted on 11-Nov-2016Admin Reply :
For refunds you will have to contact the airline or the agency which booked tickets.
Joško Beroš
Posted on 10-Nov-2016Admin Reply :
flydubai offers vouchers as refunds. Have you not got these? Please contact airline or agency which booked tickets.
suman
Posted on 29-Oct-2016Admin Reply :
Cash refunds are not given out. Please contact the agency which booked the ticket.
Milyn Bote
Posted on 27-Oct-2016Admin Reply :
Please contact the airline for clarifications. We can, however, say that whenever you use the credit card of some other person who is not travelling with you for booking tickets, you must have the photocopy of the card from front and back with you with due authorisation of its usage for your flight booking.
We must also mention that the refunds of flydubai are not given out in cash.
SYED WAJID
Posted on 15-Oct-2016Admin Reply :
Regarding the extension of the Voucher, please check the same with the airline.
senthil kumar
Posted on 04-Oct-2016Admin Reply :
It is the airline which would be able to help you in this matter. Please contact it.
Ildiko Kovac
Posted on 29-Sep-2016Admin Reply :
This might seem a bit strange but flydubai does has a policy wherein someone who is not flying with it can actually pay for someone else's travel. So, nothing wrong if you paid for your cousin and her friend's travel. However, there is also a provision that in case payment is being made by credit or debit card, the passengers actually flying are required to produce the photocopy of the front portion of that Debit or Credit card along with the passport photocopy of the person who paid in their behalf. This is done in order to prevent fradulent transactions using the credit cards. This aspect got missed in your case.
Now, another strange thing with flydubai is that it does not refund in cash. It will offer you vouchers in this respect. The best part would be to contact the airline higher authorities to seek refunds.
Rajesh M
Posted on 28-Sep-2016Admin Reply :
You will have to make a new ticket. Names shall exactly be same in tickets as in valid ID proofs.
kristina
Posted on 19-Sep-2016Admin Reply :
You can use it anytime. flydubai not committing to timeline on refunds vouchers. Please call their local office and know about it. Many passengers do not like that flydubai does not offer refunds back in same manner in which they received the payment.
diaa fayez
Posted on 02-Aug-2016Admin Reply :
We would request you to take up the matter with the airline directly since we are not related to any airline.
diaa fayez
Posted on 31-Jul-2016Admin Reply :
As per their policy, if delay is less than 3 hrs no refund or compensation is payable. Only when delay is more than 3 hrs, do you get the refreshments in the form of flydubai vouchers.
collin
Posted on 06-Apr-2016Admin Reply :
Refunds are given out through same channel through which ticket was booked.