Jet Airways Frequent Flyer Program

(updated 27-02-2018)

Jet Airways operates its Frequent Flyer Program (FFP) - JetPrivilege.

Eligibility

a. Individuals based in India – more than 2 years of age

b. Individual based outside India – more than 12 years of age

c. Companies based in India – enrolment to the membership is open only to Business Rewards+ programme. Companies, unincorporated associations, partnerships or similar organizations which qualify terms and conditions of Business Rewards+ program are eligible to be included in it.

Ways of Enrolling in the Program

1. Enrolment forms
2. Website
3. Mobile App
4. Social Media registration
5. Tele-enrolment
6. Check-in Enrolment forms

With effect from 17 August, 2016, the privileges associated with the program have been linked to Fare Choices under which the passenger is ticketed.

Base JPMiles: A passenger earns base JPMiles on flying on Jet Airways flights. These points are calculated on the basis of miles flown. The method used for calculating these is called Ticketed Point Method (TPM). TPM is calculated by IATA and is defined as a distance between origin and destination using direct, non-stop sector miles. These are available for earning on qualifying flights of Jet Airways and its partners.

Cabin Bonus JPMiles: When a passenger chooses to fly on a higher cabin class or fare choice, he or she gets rewarded with cabin bonus points.

Bonus JPMiles: These are awarded over and above the cabin bonus JPMiles, These points are awarded only on the discretion of the airline and do not contribute to determining the Tier Status of members.

Jet Privilege Membership Tiers (called, JP Tiers)

• Blue
• Blue Plus
• Silver
• Platinum
• Gold

Tier Bonus JPMiles: Besides linking the JPMiles earned with the fare choices and cabin class of travel (as given above), there are Tier Bonus JPMiles which are given as a percent of Base JPMiles. These are given to Members for holding their Elite membership status. These are not counted towards determination of Membership status of passenger. These are given to passengers flying on Jet Airways, Jet Airways codeshare, Etihad Airways, Air Seychelles, Air Serbia and Alitalia flights.

Tier Miles and Tier points, these two parameters are used for upgrading or retaining the membership status in JetPrivilege program. Tier Miles are inclusive of only Base JPMiles and Cabin Bonus, and nothing else.

Basis of determining Tier Points and Tier Miles are two folds:

1.  when flights are on Jet Airways marketed and operated flights and those operated under the S2 code- Network, Cabin and Fare Choices are three parameters.
2. When travel is being done on Jet Airways marketed codeshare flights, three parameters used are Network, Cabin and Booking Classes.

Earning JPMiles

For TPM < 500 miles, minimum 500 miles and basis Fare Choices, for Jet Airways marketed and operated flights. And, the basis would be Fare choices or booking class for Jet Airways marketed flights operated by one of its airline partners.

For TPM > 501 miles, miles credited would be based on Actual Distance Flown.

Indian Subcontinent (Travel between India, Bangladesh, Nepal & Sri Lanka)

International (Travel between Indian subcontinent and any other country)

Tier Bonus JPMiles:

• Silver members- 25% of base JPMiles
• Gold members- 50% of base JPMiles
• Platinum members- 75% of base JPMiles

For all revenue tickets, 250 JPMiles are awarded for ticket booking on website, mobile app or contact centre of Jet Airways.  

JPMiles Upgrades

Now let us understand how does one upgrade membership from Blue to Blue Plus, Silver, Gold and Platinum levels and when and how can these memberships be renewed.

Tier Upgrade is possible either on 6-month or on 12-month period basis.

How to Earn Tier Points?

How to Earn Tier Miles?

Renewal

The procedure for renewal is quite easy since it is oriented to make for easy renewals so that the customers do not have to suffer. Renewals are done on the basis of JPMiles earned in a 12-month time frame and if the criteria is not met than the 18-month or subsequently, the 24-month criteria are considered. As the time period increases, the Tier Points and Tier JPMiles are reduced, which are given below:

Redemption

Redemption of the earned JPMiles can be done in following ways:

• Award Flights
• Cabin class upgrades
• Partner Award Flights (25 airline partners)
• Reward Store (available at https://rewardstore.jetprivilege.com/home)

Award flights can be booked with Jet Airways, Etihad Airways and other partner airlines using JPMiles points. These can be booked for as low as 5000 JPMiles for domestic award flights and 6000 JPMiles for international award flights. With effect from August 17th, 2016, there are certain nominal charges for award flights. These charges are based on TPM, network and cabin class of award ticket. These are given in INR below and do not include taxes, surcharges etc. which will be levied separately. These INR amounts can be converted to foreign currency at prevailing exchange rates. These are applicable on per passenger per sector basis.

Changes to Award flights also attract a service fee in terms of JPMiles (except for Platinum members, where this is waived off).

Transfer and Gifting of JPMiles

Transferring JPMiles to another JetPrivilege account, with a first block of 500 JPMiles and in multiples of 500 thereafter at rate of INR 200 per block of 500 JPMiles.

The JPMiles can also be gifted to another account, with first block of 500 JPMiles without any charges and thereafter, in multiples of 100 at rate of INR 1.25 per JPMile.

JPMiles Upgrades

• JPMiles can be used for one-cabin upgrade to Premiere or First Class. With effect from May 3, 2017, all members booked in Light Fare Choices in Economy would not be able to redeem their JPMiles towards one-cabin upgrade.
• These upgrades are not available for Award flights and are available only for revenue tickets which have been confirmed and for flights which have Premiere and/or First Class cabins.

From Economy class, the upgrade happens to D class in Premiere and, from Premiere Class, the upgrade happens to R class in First class.

• JPMiles Upgrades are available only for flights marketed and operated by Jet Airways, or the flights which have been marketed by Jet Airways and are being operated under the S2 code.
• Both Upgrade Vouchers and JPMiles Upgrades are not to be used together for availing the flight upgrades.

d) You also have the facility of combining JPMiles with reduced revenue fare on select sectors in India. This facility is called Cash N Miles.

e) The Economy award ticket can be upgraded to Premiere for Rs 2000 if the travel is between Delhi, Chennai, Kolkata, Mumbai, Kochi, Thiruvananthapuram, Bengaluru and Hyderabad. For all other cities within India, this upgrade is done for Rs 1000. Service Fee of 4.94% will be applicable as well.

Expiry

JPMiles come with an expiry date, except for the Platinum members.

JPMiles earned in a quarter will expire on the last day of thirteenth quarter from that quarter in which these are earned.

In case of transfer of JPMiles, there will be a validity of 12 months only, irrespective of their original validity. So, if these are transferred on a particular date, these will expire on the last day of the quarter of that particular date next year. So, if transfer happened on, say, July 2, 2013, these will expire by 31 September, 2014.

Benefits

• e-booking earns 250 bonus JPMiles for all members of  JetPrivilege.
• Guaranteed Reservations for Platinum and Gold Guests flying on Y and M Jet flights, and W and Y classes on Jet flights operated under S2 code.
• Waiver on charges for seat selection is allowed for all Economy fare choices for Platinum members and on Economy Classic and Flex for Gold members.
• Ticket Cancellation fee is waived for Platinum members on Economy- Saver, Classic and Flex fare choices and Premiere-           Saver, Classic and Flex for flights to/from Indian subcontinent and International ones. Additionally, Platinum members are allowed waiver of fee on First Class travel on International flights.

Blue, Blue Plus, Silver and Gold members are allowed waiver of cancellation fee when booked on Premiere-Flex fare choice for flights to/from Indian subcontinent and International flights and on First Class international flights.

This waiver is not applicable to No Show or Gate No Show charges.

However, this is applicable for charges entailed while revalidation, refund and reissue of tickets.

• Anytime change fee is waived for Platinum members booked on all but Economy Light and Deal fare choices. Gold members travelling on Economy Flex, Premiere Flex and First Class tickets are also allowed waiver. Silver members are allowed waiver only on Premiere Flex, while Blue and Blue Plus members can avail it for Premiere Flex and First Class travel.
• Dedicated Check-in facility is available for Silver, Gold and Platinum members.
• Priority Stand-by at airport is available for Silver, Gold and Platinum members.
• Priority baggage tagging is available for Gold and Platinum members. This is not available for those code-share or interline flights which are not operated in first instance by Jet Airways.
• Cabin baggage allowance for Blue, Blue Plus and Silver members is 7 kg for Economy and 10 kg for Premiere class. For Gold and Platinum members it is 10 kg for all fare choices.
• Extra Check-in baggage allowance (Indian subcontinent routes) is not applicable for Blue and Blue Plus members.

For Silver and co-branded card holders, the extra allowance is 5 kg when booked under Economy Saver, Classic and Flex, and 10 kg when booked under Premiere Saver, Classic and Flex fare choices.

Gold members flying Economy Saver, Classic or Flex are allowed 10 kg whereas those flying Premiere (all fare choices) are allowed 15 kg additional check-in baggage.

Platinum members are allowed 15 kg in addition to normal allowance when booked on all fare choices of Economy and 20 kg in addition to standard allowance when booked on all fare choices of Premiere.

• Extra Check-in baggage allowance (International routes) is not applicable for Blue and Blue Plus members.

Silver members allowed 10 kg for weight concept routes on both Economy and Premiere Classes. For piece concept routes, allowance is 1 bag of 23 kg for Economy or 1 bag of 32 kg for Premiere class travel.

Gold members allowed 15 kg for weight concept route on both Economy and Premiere.  For piece concept routes, allowance is 1 bag of 23 kg for Economy or 1 bag of 32 kg for Premiere class travel.

Platinum members allowed 20 kg for weight concept route on both Economy and Premiere.  For piece concept routes, allowance is 1 bag of 23 kg for Economy or 1 bag of 32 kg for Premiere class travel.

• Lounge access at Indian subcontinent locations is available for Gold and Platinum members under Economy-Saver, Classic and Flex class travel. It is available for all members flying on Premiere fare choices. This facility comes with certain conditions and limitations.
• Lounge access at international locations is available for Silver, Gold and Platinum members on Economy class tickets and for all fare choices of Premiere class tickets. This privilege comes with certain conditions and limitations.