Jet Airways Refunds

Jetways is a defunct airline and many people are having refunds problem. You can approach courts against the airline. That is the best legal recourse to take. 

Please note that we are not the airline. We are an independent website. Please get in touch with the airline or whoever booked flight tickets for you. 

PLease note that we are not the airline, neither related to it. Please check directly with the airline. Airline is currently defunct and many people like you are waiting for their refunds for cancelled flights.

Since ticket was bought through an agent, all action shall be done against the agent. Whether it is making a request for refund, or filing a complaint, it shall be done against the agent. This link might be useful for lodging complaint with the Civil Aviation Authority of Sri Lanka: https://www.caa.lk/index.php?option=com_content&view=article&id=493&Itemid=1079&lang=en 

Further, you can also lodge a police complaint against the agent at local police station.

You can also seek guidance from your embassy in Sri Lanka.

You can make use of Social Media accounts of the Travel Agent to name and shame them for their deeds. 

Please note that we are not the airline, but an independent website.

This is the problem with many other flyers as well and only the entity which booked flight, either the airline or the agency, is going to help you with this. You can complain to DGCA or consumer courts or any other court of law. 

Please get in touch with the airline itself.

Please speak to the agency customer service. 

This problem would be for many other passengers like you since Jet Airways is in financial problems and is non operational. You have to follow up with the agency itself. 

Jet Airways is in financial trouble and has shut operations. You need to get in touch with the airline or agency, which booked tickets for you.

You need to get in touch with the airline office. PLease make use of this link to reach grievance redressal department of the airline: https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx

No that is not the case. This Rs 400 is charged in those situations where a cancellation is done but the terms of tickets do not attract charges for cancellation. Airline would not like to let you go away  like that. Therefore, Rs 400 is charged as Administration Fee. For knowing full quantum of refunds for your ticket, please contact the airline local office. 

The amount of refunds are mentioned by the airline itself. 

IF you cancel the ticket, then there will be a deduction of charges. However, if the airline cancels the flight then you are entitled to full refunds. 

This can be done online using Manage Booking or by calling the customer care of the airline. 

The airline asks you to write about refunds matters on info@jetairways.com. 

However, we are also providing the contact details of customer grievance redressal officers of the airline:

Nodal Officer:

Ms. Manasi Bhatia

Tel: +91 22 6121 2300

Email ID:

manasib@jetairways.com

Appellate Authority

Ms. Deepika Poojary

Email ID:

dpoojary@jetairways.com

You will have to go through Goibibo only. Please approach the agency as airline will issue refunds, if any, to them. If yours is a No Show, not much will be refunded. 

You can always raise this formally with the airline using email and following it up with customer service. 

You will have to check with the agency since its own cut would also be applied besides the airline cut before refunds are given. Only the ticket booking agency would be able to tell you the right amount of refund. 

The agency shall be able to make you alternate arragements. Please pursue with the agency. 

We have nothing to say in this respect. 

For tickets booked through agency, you will have to contact the agency itself. If airline cancels the flight, it will refund entire amount. However, if you cancel any flights, cancellation charges would be deducted. 

If you cancel the flight, cancellation charges will be deducted. Please speak to airline about it because the airline would have given you the option of either an alternate flight or full refund of ticket amount at least 2 weeks before the scheduled departure time of flight. 

It will be known during the course of booking when you select the seats. 

For compensation, you need to get in touch with the airline only. 

You can cancel with the airline directly. Ideally, it is the agency which shall cancel it. 

Yes, if airline cancels the flight, it will return full money.

Yes, it does. 

This is serious lapse on the part of airline. Please get in touch with the airline office at airport. 

Please note that we are an independent website, not related to any airline. 

You have posted this query in Jet Airways page, whereas you are asking about Indigo airline. The return flight will not be cancelled when the airline cancels the first leg of your itinerary. 

Please get in touch with the airline for your refund amount. We are not related to any airline. You can make use of customer care numbers, use feedback form at https://www.jetairways.com/EN/IN/contactus/feedback.aspx, or even approach them on the Twitter or Facebook accounts (social media). 

Please check the same with local office of airline. They will be in best position to tell the exact situation after telling them the new flight which you want to book. 

Whatever happened was unfortunate. You have already booked with Air India and there shall not be any problem. 

It might take about a few days for this to appear (can even be two weeks). You can always follow up with the airline on this. 

Please get in touch with the airline or the agency which booked your flight. 

Normally it takes 7-15 days time to get the refunds. However, please raise a formal request for refunding the money back if not done till now. 

Please contact the airline or the agency which booked the ticket for this purpose. 

Please do so on your own by visiting the Jet Airways website online and use Manage Booking section. Else, call their customer care. 

We are very sorry to say that we can not tell the refund sum. Please get in touch with the airline or the ticket booking agency. 

If you cancel the booking within 24 hours of booking, then penalty is zero. Read through the terms and conditions here: https://www.jetairways.com/en/in/offers/zero-penalty.aspx

Let us first inform you that we are an independent website which only helps in providing information. We are not related to any airline. Second, with respect to your grievances, you have a number of options:

a) Fill out their feedback form at : https://www.jetairways.com/en/in/contactus/feedback.aspx

b) Make use of https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx

c) Make use of their social media profiles to highlight your concerns

d) Lodge a complaint with Indian civil aviation regulator- DGCA. 

Airline will not tell us since we are third party. You will have to do it at your end. Or, if ticket booked through agency, please approach it. 

Yes, it can be changed. PLease contact the agency which booked tickets

Please contact the agency or airline from where ticket was booked. 

please contact the person or agency that  booked your ticket. 

You just have to get in touch with the airline. It is case of No Show and this led to cancellation  of full itinerary. 

Under non-refundable tickets, no refunds are granted.

Yours is a case of No Show and it might not be refunded. 

Yours is a case of No Show . You have to pursue it with the airline.  

Please do so at the agency or airline where you booked ticket. You can either make a call to them or write an email. Calling is better. 

It  is only the airline, their contact centres or the customer service which will help you in this respect. Else, escalate the matter to appellate nodal officers as given in this link: https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx.

You have to inform the agency or airline where you booked your ticket. Refund amount will also be told by them. 

We can not tell the cancellation charge. You have to contact the ticket booking agency only. 

Jet Airways will only tell it. We request you to contact it.

Please seek compensation from the airline if there is a loss. 

PLease contact the airline directly. 

Please contact whosoever booked ticket because we will  not be given these details. 

You need to file complaint with the airline. Please get in touch with them through email or phone. There are appellate nodal officers of every airline listed with the DGCA. These officers can be reached for grievance redressal. 

Yes, it can be rescheduled. Charges will apply.

This information on how much of refunds would come to you will be provided by the airline only. 

However, you can read through the policy here https://www.jetairways.com/en/in/termsandconditions/general.aspx

This will be told by the agency which booked tickets for you. 

Airline will tell. Please contact the airline local office. 

Please contact the airline in this respect. Or, the agency which booked tickets. 

Since ticket was booked with the airline, you have to approach the airline only. In case of grievance or making a complaint, you can follow the official process of the airline for this purpose. DGCA website has names and contact nos of Nodal Appellate officers of every airline operating in India and you can contact them. 

At first, let us clarify that we are not the airline. Second, if tickets have been booked with any agent that it is that agent who will tell you what is the right amount to be refunded. Even the airline will not sharing the details of refunds with you. 

This would be known only from the agency or airline which booked ticket because each would be having its own cancellation charges or rescheduling charges. 

In such scenario, refunds can  be claimed from the entity which booked the ticket for you. 

Whosoever booked tickets will process the refunds the tickets as well.

Please call their customer office for the same.

PLease contact the agency which booked your tickets. 

You will have to make a request for the same either through their customer service or by writing them the email. 

Please speak to the customer service representative and also pursue by email. While raising a formal request tell them  not to put the money in wallet or credit shell and have it transferred to your account. 

Refunds would be granted on cancellation of tickets after deducting the cancellation charges. This would be for the refundable tickets, not for non-refundable tickets. 

You are requested to get in touch with the airline in this respect.

You can request for a change with the entity which booked tickets for you. 

We are publishing this review for the sake of other customers. 

No show tickets come with very little refunds. You have to approach Jet Airways for this purpose. 

We can not process this request since ticket was not booked was us. Kindly contact the airline in this respect. 

You will have to seek this directly from the airline, if the agent does not reply. 

Charges will be told either by the airline or the agency which booked ticket. You can cancel it any time except for a few hours from the time of flight. 

PLease contact the airline since refunds information is not provided to third parties. 

You contant whoever booked tickets for you. 

You need to contact whoever booked ticket and raise a formal request by email or phone. 

You can do so online by using the website of the airline. Else, you can call up the airline for this purpose.

Under Plan Travel, visit Manage Booking and then enter details for cancellation of flights. Else, call the airline.
 

This will be told by whoever booked tickets. 

DGCA, the regulator of Indian aviation, provides for the compensation as per the rules set out in this link: http://www.dgca.nic.in/Pass_Rights/pass-ind.htm. Please also read through the Jet Airways compensation policies at http://www.jetairways.com/EN/US/TermsAndConditions/General.aspx under 'Conditions of Carriage' point no. (II)

Jet will not part with this information on amount of refunds to us since we are not a party to the ticketing. Hence, please contact the airline directly or seek information from whosoever booked tickets.

There is very little refund for No Show cases. Therefore, please contact the airline or the agent which booked tickets for this purpose. 

It will depend on what caused the delay. Anyways you can submit the claim for compensation with the airline.

You can do so online on airline website or by contacting the agency which booked tickets.

For domestic flights, 25 percent of the base fare is charged towards cancellation fee. However, exact amount would be told by Jet only. If you booked ticket with agent, then the agent will tell the amount to be actually refunded. 

There is another provision that if you cancel the domestic flight tickets within 24 hours of booking these online on airline website or its mobile app, then there is zero penalty fee.

PLease contact the entity or person who booked tickets for you. This will be told by them only. 

We can not cancel since it is the booking agency or airline where it can be cancelled.
 

Which of these options would be more suitable would depend on current fares and the quantum of refunds you are getting. You would know these details from the airline only. We request you to approach them for this query. 

Amount will be told only by the entity that booked tickets. If it is a refundable ticket, then 7-10 days is the usual time taken to get the refunds back. If it is taking long, please seek information from airline/agency which booked tickets. 

You do not return the ticket, you cancel it. This can be done online on the website of the airline or you can contact the customer service of the airline for this purpose.

Please contact the airline or agency which booked tickets in this respect.

You will get full refunds.

You are entitled to the refunds. Please get in touch with the airline for this purpose.

Please contact the entity which booked the ticket. Only ticket booking agency is able to refund. 

Please contact the agent or airline where you booked ticket. 

PLease check whether your ticket was refundable or not. Second, please check whether Jet has kept the refunds in credit shell. If you want it in your account, ask for its release. 

You can seek refunds. Please contact the airline. 

25% of basic fare is the charge for cancellation. Please quote your PNR number to airline for knowing exact amount. 

You can do it online on airline website or by calling customer service of airline. 

For accurate assessment, please contact teh airline directly

Refunds amount would be told only to that person who booked tickets. They will not part with this information to us. 

25% of base fare is the cancellation charge of a refundable ticket on domestic routes. However, you shall contact the airline to know the accurate figure of refunds since it varies according to a number of factors. 

This will be informed by the airline only since it varies depending on a number of factors. 

It comes in your email ID. 

Your would be a case  of no show. Only a small amount of taxes would get refunded. 

This is something which the airline will be able to tell when you quote them your PNR number. 

Please contact the airline or agency which booked tickets. 

You can do so online by yourself or call up the customer service of airline for this purpose. 

You can do so by using Plan My Travel----> Manage Booking

It will depend on when ticket was booked. Normally 25 percent of basic fare is charged as cancellation charge. 

If it becomes too late, it is better to cancel the airline ticket well before the flight time and get this rescheduled. You shall call the customer service of Airline for this purpose. 

If tickets are not refundable, airline is under no obligation to pay refunds amount. 

Airline is under obligation to provide you the next available flight. However, if you wish, you can seek complete refund. 

Did you cancel the flight or did you miss it. If you did not cancel it and failed to show at check in counter of the airline, then very little refunds would be done. Precise amounts would be known only by airline. 

We can not provide information without the details of itinerary. For refunds, it would be good if  you could connect directly with the airline local office. 

Airlines does not provide detail to us. It will only be provided to the person who booked the tickets or the agency, if it booked tickets. 

Exact refundable amount will be told by whosoever bookd your ticket. If it was Jet, then it will tell. Please approach them.

Please lodge a formal complaint with the airline in this respect. It is also important to know what caused all this hassle. 

Please get in touch with them. 

You can claim a full refund. Need to speak to airline in this respect. 

You will have to speak to the airline or the agency which booked ticket that this time is not suitable for you. 

It varies depending on a number of factors. You have not mentioned whether this was a domestic flight within India or an international flight. 

If you booked ticket on Jet, please visit Manage Booking under Plan My Travel category in main navigation of Jet website

Please contact the person who booked tickets for you.

You can do so by contacting the airline on phone or can do it yoiurself under 'Manage Booking' under 'Plan My Travel' tab. 

Please contact the agency which booked tickets in this respect.

If tickets are cancelled within 24 hrs of booking from website of airline or from its mobile app, it can be cancelled with zero penalty.

You can do it from Plan Your Travel------> Manage Booking Section.

From your Manage Booking Section on Jet website, if tickets have been booked through it. 

Please contact the airline or the agency which booked tickets. Only ticket booking entity would be able to provide you the answer. 

For matters related to refunds from the airlines, you will have to pursue with the entity which booked the tickets. If it was Jet, you will have to approach them. Refunds will be granted by the airline. We will not get any information related to it from the airline.

If ticket is not refundable, then please read through the terms and conditions of this ticket. Else, please seek information from the airline by providing them their PNR no. 

This will be told by the ticket booking agent only.

You can seek full refund by calling them at their customer service numbers and registering the request for refunds. 

Please note that you have not booked ticket with us and we are not related to the airline in any way. Please contact the airline or the agent/agency which booked your tickets. Only ticket booking agent/agency will be able to provide you the answer. 

The refund amount will be told by the airline or the agency which booked ticket since it depends on a number of factors. 

We are not related to Jet or any other airline and are an informative website. However, you shall contact the airline directly in this respect.
 

The charge is zero if tickets are cancelled within 24 hrs of booking on airline website or mobile app. If cancelled within 1 day before flight date, you need to seek the information directly from the airline since it depends on a number of factors.

It depends on a number of factors and varies from route to route, with the time of cancellation and whether ticket is booked with agent or not. Therefore, you are requested to contact the airline directly for this matter.

Please get in touch with the entity which booked ticket for you.

At first, we are not Jet Airways and are not related to it as well. Please check with the airline whether the flight is really cancelled because, at times, due to technical error, wrong ticket status messages could be sent to the flyers. If it has been cancelled by the airline and you have not done it, please seek clarification from them on the reasons for the same. 

You will have to go through the person or entity which booked ticket. 

For all tickets booked through agent, it is the agent who would tell you how much would be deducted and not even airline will tell the amount. 

Please contact airline or agency which booked ticket.

You have a right to file complaint with the airline directly. They have grievance redressal contact details at: 

Nodal Officer:

Ms. Manasi Bhatia

Tel: +91 22 6121 2300

Email ID:

manasib@jetairways.com

Appellate Authority

Ms. Deepika Poojary

Email ID:

dpoojary@jetairways.com

You can also connect with the on Social Media resources, such as Facebook and Twitter. We expect the airline to respond on your genuine grievance. 

If you have booked through some agency, please approach it for cancellation. If this has been done on its website, then this can be done under Manage Booking tab. https://https.jetairways.com/EN/EU/PlanYourTravel/Manage-Booking.aspx 

Please note that we are not related to the airline and you have not spoken to us for sure since we not provide this service as of now. Please take up this matter with the airline. Also, please check whether it has kept your money in the credit shell after refunding it back to you. If yes, please ask them to release it. 

You will have to do it through the agency which booked tickets.

Please contact the airline or the agency which booked your ticket.

If tickets were not cancelled, then it is a case of No Show and some amount wouild be refunded. PLease speak to airline or agency which booked ticket for how much will be refunded. 

7-10 days is the normal time. 

Refunds would be granted after 7-10 days of cancellation. Therefore, if this period is over, please check with the airline (if you booked ticket with it)

Jet will not inform us about the refunds status or amount. Therefore, please contact the agency which booked tickets. The refunds amounts are nowadays credited to a credit shell where this sum is kept for future travel. You shall seek for release of this sum from the credit shell, if it has been kept there. 

You need to speak about  it with the agency which booked ticket since airline will not disclose this information to us. 

Please seek information from the agent or airline with whom ticket was booked. 

You will have to contact the airline or the agency which booked tickets. 

You will  have to contact the entity which booked the ticket for refunds process. 

It varies from route to route and whether ticket has been issued by agents or airlines.

Please be in touch with the airline in this respect. 

Airline will not tell your refund status to the third party. You will have to contact the airline or the agent who booked tickets directly. 

WE would request you to contact the local office of Jet Airways in Hong Kong for this matter. 

you can do so by using Manage Booking under Plan Your Travel

Please get in touch with the ticketing agency. 

Please contact the agency or the airline, whosoever booked the ticket, for refund status. 

Please take up the matter directly with the airline or the agency which booked the ticket since the airline will not entertain queries from the third parties not relatated to them. Therefore, the airline will not provide this information to us. 

Please approach the person or entity which booked your ticket. 

The agency which booked ticket will give you the refunds. 

Please contact the person who booked the ticket. 

Since it will be taken as a case of no-show, refunds would be negligble. However, you shall approach the entity where ticket booking was done to know what else could be done. 

The information about the refunds is not made public. Since ticket was booked with the agent, you will have to pursue it with the agent. Even airline will not entertain these requests. 

Yes, that is true.

PLease contact the ticketing agent for the details related to refunds. 

Tickets could be refundable or non-refundable. Ticket cancellation charges depend on airline policy. 

PLease contact the airline with your pnr no. for this matter. 

Please speak to the airline customer service if you are facing problem in using its website. 

Shall be done within 10 days. Refunds are a problem. We advice you to be in touch with entity which booked your ticket for this matter. 

In non-refundable tickets, the refunds are nominal. 

If ticket has been issued by the agent, he is the only person who can tell and process the refunds. 

Please escalate the matter to the higher authority, the Nodal office for Customer Grievances. 

Since we do not offer ticketing services at this stage, we would request you to contact the airline directly for this matter. 

The terms of issuance of non-refundable tickets shall make it clear. 

It takes 7-10 days of time to get the refunds. Please keep contact with their customer service. 

Please tell your query?

Riyadh Reservations: +966 11 2937666

Jeddah: Reservations: +966 12 664 4222

You can cancel it online or by calling the airline customer service or even at the local office of Jet Airways. 

Please contact the travel agent for refunds. 

You can do it online or by calling customer service of airline. 

Of course this can be done. You will have to do it online or by calling the airline. 

It seems that you got a booking failure. We would request you to contact the airline or the website on which you booked ticket. 

You did not book with us since we do not provide this service. 

Only your ticketing agent would be able to help you in this matter. Even airline will ask you to speak to agent only. 

Only the agent will need to be approached for refunds. Even approaching airline will be of no help. 

Yes, you will get the refunds, if these are refundable tickets. You will have to raise a formal request for the same with the airline by calling them or emailing them. 

You can do it on your own by Manage Booking or seek assistance from the airline customer care. 

Please contact the airline customer service. If the booking has failed, you will get back the money, else get the tickets for your flight. Money is not going to go waste. 

We did not understand your query.